This is very close to the vision of customer experience that I want to help companies achieve: a human-needs-driven, happiness-empowered growth, which makes the world a more beautiful and peaceful place for us to live in. Ultimately NVC is about empowering people to acknowledge, express, and understand needs and about empathizing with each other’s needs, so that, instead of getting stuck on our preferred strategy, we can think of creative solutions to meet our respective needs, contributing to making life more wonderful for each other. I especially believe that not only it can change the way we live with our family & friends, but also the way we interact with our colleagues and the way contact center professionals deliver customer service & technical support. I have deep respect for this communication methodology and highly believe in its capability to empower and facilitate real connection to oneself and others. In the past two years, I have followed several NVC training modules from Yoram Mosenzom (Basic, Intermediate & Advanced Training Modules and Mediation Module) and Cara Crisler (NVC applied to Motherhood and Connecting to Children). ![]() Marshall Rosenberg (October 6, 1934 – February 7, 2015) is the American psychologist who created Nonviolent Communication (NVC), a communication process that “ helps people to exchange the information necessary to resolve conflicts and differences peacefully.” Who is Marshall Rosenberg? What is Nonviolent Communication (NVC)? Why do I believe this simple communication methodology could strongly benefit not only every customer experience professional but also anyone wanting to meaningfully and peacefully interact with someone else? What is Non-Violent (or compassionate) Communication and why does it matter?
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